Offers Terms
Welcome to the Kiva Wellness Offers Terms page. Here you will find the details and conditions for our current promotions, discounts, and special offers. Please read the terms carefully as they apply to all relevant offers and promotions. Kiva Wellness reserves the right to modify or withdraw any offer at any time without prior notice.
Free Shipping
We offer free shipping Australia wide for orders over $100. This offer is automatically applied at checkout and is subject to availability.
Complete Sleep System
1. The offer
The Kiva Wellness 90-Day Cooling Promise applies to customers who purchase an eligibleย Complete Sleep Systemย directly from Kiva Wellness.
2. Eligibility
To qualify for the 90-Day Cooling Promise:
- The Sleep Pod and Cooling Blanket must be purchased together via theย Complete Sleep Systemย product listing; individual previous or separate purchasesย of the Cooling Blanket and Sleep Pod are not eligible, norย purchasesย of previous Sleep Pod and Cooling blanket promotions.
- The products must be used together as intended;
- The products must be used for the full 90 days of receiving the order; and
- Proof of purchase via Kiva Wellness must be provided. The purchase date must be after the promotion commencement date, September 15th, 2026.ย
3. The 90-day trial
Customers are required to use the Sleep Pod and Cooling Blanket together for the duration of the 90-day period. The trial period cannot be less than 90 days.
If, after using the products together, you are not satisfied with the cooling experience, you may request a return under the 90-Day Cooling Promise. The request to return the Complete Sleep System and the return of the product must happen within 14 days of the 90 days trial ending.
4. Making a claim
To make a claim, contact Kiva Wellness atย support@kivawellness.com.au at the end of the 90 day trial period (from the start date your order was delivered) and provide:
- your name and order number; and
- confirmation that you would like to return the bundle under the 90-Day Cooling Promise.
Kiva Wellness will provide return instructions before the products are authorised to be sent back.
5. Returns
To receive a refund under the 90-Day Cooling Promise, both theย Sleep Pod and Cooling Blanket must be returned.
Products may have been used for the purpose of the 90-day trial but must be returned clean and without damage beyond reasonable use during the trial period. Eligible returns must be received within 14 days of the 90 day trial period ending.
Damage caused by misuse, improper care, modification or use contrary to the product instructions may make the order ineligible for a refund under this promotional promise.
6. Return costs
Customers are responsible for return freight costs to Kiva Wellness.
7. Refunds
Once the returned products have been received and the return has been approved, Kiva Wellness will refund the amount paid for the eligible Complete Sleep System (Sleep Pod + Cooling Blanket Bundle) to the original payment method.
Original delivery charges are notย refundable under the 90-Day Cooling Promise.
Refund processing times may vary depending on the customer's financial institution.
8. One claim per customer/order
The 90-Day Cooling Promise is limited to one eligible claim per customer, household and/or order and is intended for genuine personal use of the products.
9. Other discounts and promotions
The Complete Sleep System product (The Circadian Sleep Pod + Cooling Blanket Bundle) cannot be combined with other promotional codes or offers unless expressly stated by Kiva Wellness.
10. Australian Consumer Law
The 90-Day Cooling Promise is an additional benefit provided by Kiva Wellness and does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.