At Kiva Wellness, your satisfaction is our priority. We take pride in the exceptional quality of our saunas and ice baths, but we understand that even the best products may experience issues from time to time. If that happens, our experienced team is ready to support you and minimise any disruption to your wellness routine.

We keep a large inventory of replacement parts for our products. In the rare event that a part is unavailable, we’ll source it promptly to get you back to enjoying your sauna or ice bath as quickly as possible.

If you need assistance or an update on your claim, please contact us at 1800 945 229 or email support@kivawellness.com.au

To begin your warranty process please complete the form below.