SHIPPING FAQs

• Delivery within 7 business days from warehouse in Burleigh Heads, QLD 4220.

Note: We will be calling you within 3 days of placing your order (or 3 days of your pre-order arriving in our warehouse) to confirm a delivery date and time with you.

Specialist Removals (Saunas):

We deliver Australia wide, with standard times of 10 days from dispatch, extending up to 21 days for WA and other remote areas. Once your order arrives at our warehouse, we’ll contact you within 3 days to arrange delivery and provide a tracking reference.

Please note: deliveries to regional areas, including parts of WA and Tasmania, may take up to 28 days due to a multi-step process, especially during peak times.

TNT (Ice Baths and Large Items):
Coverage includes all areas Australia wide with delivery times of 7-10 days. You will receive a tracking number in the shipping confirmation email. If no tracking number is provided, expect delivery within 7-10 days.

Enjoy free shipping Australia wide on orders over $100.

In stock items ship in 2-3 days. Pre-orders dispatched within 2-3 days of stock arrival.

Express shipping isn't available for large items due to their size and weight. Instead, we use specialist delivery services to ensure they arrive safely and securely. Our dedicated partners are experienced in handling and delivering large items, providing a reliable service tailored to their unique needs.

We don’t offer authority to leave for deliveries. To guarantee your items are delivered safely, we arrange delivery times when you’re available to receive them. This way, you can rest assured that your order will be handled with care.

Contact our support team via email, phone, or chat for any questions.