Shipping policy

Shipping & Delivery Policy

Where do you ship from?

Kiva Wellness orders are dispatched from our warehouse in Burleigh Heads, Queensland 4220.

We deliver across Australia, using our own delivery team and third-party shipping partners depending on the product and destination.

How much is shipping?

Orders under $100: $15 flat-rate shipping.
Orders of $100 or more: FREE Australia-wide shipping.

These rates apply to eligible standard accessories.

Shipping charges for saunas, ice baths, sleep tech and red light therapy and other oversized products is free Australia Wide.

How long does delivery take?

Accessories

In-stock accessories are dispatched from our Queensland warehouse. Delivery times vary depending on your location and the shipping carrier.

Saunas, ice baths and oversized products

Our delivery team services selected locations between the Sunshine Coast and Coffs Harbour. Deliveries outside this area are managed through our freight partners.

Indicative delivery timeframes following dispatch are:

Sydney, Melbourne and Adelaide: 7–10 business days.
Regional locations: Allow up to 14 business days.
Western Australia: Allow up to 21 business days.

These timeframes are estimates and may vary depending on stock availability, location and carrier schedules.

How are larger products delivered?

Saunas and ice baths require specialised delivery due to their size and weight.

Delivery arrangements depend on the product, your location, property access and the delivery service available.

Ice baths are generally delivered to an accessible ground-level location, such as a driveway, garage or suitable area at the front of the property.

Where available, additional delivery or installation services will be confirmed separately.

How do I track my order?

For accessory orders, tracking information will be provided where available once your order has been dispatched.

For larger freight deliveries, traditional parcel tracking may not be available. Our team or delivery partner will contact you to coordinate delivery arrangements.

What happens if I order a pre-order product?

Pre-order products display an estimated arrival timeframe on the relevant product page.

Once stock arrives at our warehouse, we will arrange dispatch or delivery as soon as practicable.

Estimated arrival dates may change due to manufacturing, international freight or customs delays. We will communicate relevant changes to your order.

Do you offer express shipping?

Express shipping is generally unavailable for saunas, ice baths and other oversized products.

For smaller accessories, please contact our customer support team before ordering if you require urgent delivery.

Do I need to be home for delivery?

For saunas, ice baths and other oversized products, someone must be available to receive the delivery unless alternative arrangements have been expressly agreed.

For smaller accessories, delivery requirements depend on the selected carrier.