Privacy Policy
This Privacy Policy explains how Kiva Wellness (the “Site” or “we”) collects, uses, and protects your personal information when you visit or make a purchase from kivawellness.com.au.
Contact Us
If you have any questions about our privacy practices or need more information, please contact us at support@kivawellness.com.au
Collecting Personal Information
When you visit our Site, we collect certain information about your device, interaction with the Site, and details necessary to process your purchases. This includes:
- Device Information: We collect data such as your IP address, browser type, and browsing activity on our Site to ensure it functions properly and to improve your experience. This information is gathered using cookies and similar technologies.
- Order Information: When you make a purchase, we collect personal details like your name, billing and shipping addresses, payment information, email, and phone number to fulfil your order and provide customer support.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, personalise content, and analyse site traffic. Cookies are small text files stored on your device that help us remember your actions and preferences over time.
Types of Cookies We Use:
- Essential Cookies: Necessary for the core functionality of the website.
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data.
- Functional Cookies: Remember your preferences and settings to enhance your experience.
- Advertising Cookies: Track your online activity to deliver relevant ads.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
Sharing Personal Information
We share your personal information with service providers to facilitate our services, such as:
- Shopify: We use Shopify to power our online store. For more details on how Shopify handles your data, visit their privacy policy at Shopify Privacy Policy.
- Legal Requirements: We may also share your information to comply with legal obligations or protect our rights.
Behavioural Advertising
We use your personal information to deliver targeted advertisements and marketing communications that may be of interest to you. This involves:
- Google Analytics: We use Google Analytics to understand how customers use our Site. Learn more about how Google uses your data here: Google Privacy Policy.
- Advertising Partners: We may share your Site usage and purchase history with advertising partners to show you relevant ads.
You can opt out of targeted advertising by unsubscribing from our emails or adjusting your settings through your browser or device.
Using Personal Information
We use your personal information to provide and improve our services, including processing transactions, shipping orders, and keeping you informed about new products and offers.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The latest version will always be available on our Site.
Feedback
If you have concerns about how we handle your personal information, please contact us at support@kivawellness.com.au If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
Last updated: 13/08/2024